We are perfectly aware of our agreement in which we assured a full refund of the deposit paid, but in light of the events that are currently impacting our country and the restrictive measures put in place by the Government, we are not able to proceed with any form of cash reimbursement.
As per the government decree on the coronavirus emergency – more specifically, in accordance with the provisions of article 88 of law decree no. 18/2020 and article 28 of law decree no. 9/2020 – we are asked to make a refund in the form of a voucher for the same value of the service that you paid, valid for 12 months.
As we also understand your situation, we have decided to extend the validity of the voucher to two years in order for you to be able to re-organize your trip in the easiest and convenient way, offering also the possibility to transfer the voucher to another person, if that is your wish.
If instead, the Clients prefer to be refunded, the amount could be refunded at the latest by the end of 2020.
Our commitment is to protect the value of your money and this is the only way we have to do that, remaining loyal to one of the pillars of our COMPANY: being trustworthy, as we have always been.
We are all in this together and we believe that we will get out of this situation stronger than ever!”