Booking conditions
Booking & Cancellation Policy
Please read these terms before confirming your wine experience.
Day tours
Private & shared
Packages
Multi-day holidays
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Contact our team
Booking conditions
All tours require a guarantee to confirm the booking. The cancellation charges below are calculated from the time before the scheduled departure date.
We strongly recommend travel insurance to protect your booking.
Cancellation terms
Shared tours – Florence
| Notice before departure | Cancellation charge |
|---|---|
| More than 14 days | No charge |
| 48 hours – 14 days | 50% of tour price |
| Less than 48 hours | 80% of tour price |
| No-show | 100% of tour price |
Cancellation terms
Private tours – Tuscany
| Notice before departure | Cancellation charge |
|---|---|
| More than 14 days | No charge |
| 48 hours – 14 days | 50% of tour price |
| Less than 48 hours | 80% of tour price |
| No-show | 100% of tour price |
Cancellation terms
Private tours – Piedmont
| Notice before departure | Cancellation charge |
|---|---|
| More than 14 days | No charge |
| 48 hours – 14 days | 50% of tour price |
| Less than 48 hours | 80% of tour price |
| No-show | 100% of tour price |
Cancellation terms
Private tours – Veneto
| Notice before departure | Cancellation charge |
|---|---|
| More than 14 days | No charge |
| 48 hours – 14 days | 50% of tour price |
| Less than 48 hours | 80% of tour price |
| No-show | 100% of tour price |
Cancellation terms
Multi-day tours
| Notice before departure | Cancellation charge |
|---|---|
| Up to 90 days | Deposit only |
| 80–71 days | 35% of tour cost |
| 70–51 days | 55% of tour cost |
| 50–31 days | 75% of tour cost |
| 30 days or less | 100% of tour cost |
Need help with your booking?
Our team can clarify the applicable terms before you confirm or cancel a tour.